Impact of Using Total Quality Management on the Financial Performance of Companies Listed on the Palestine Exchange
Abstract
This paper aimed to explore the impact of using total quality management on the financial performance of companies listed on the Palestine Exchange. The researcher used the descriptive analysis approach and relied on a questionnaire and the analysis of the financial data of 15 companies from 2011 to 2015. A census is used to explore the opinions of the study population of 75 people, consisting of managers, heads of departments, and workers in quality management and finance departments in the listed firms. Responses were 60, which represented a response rate of 80%. Research has concluded with a number of results, among which: The population expressed the degree of strongly agree on the dimensions of ”Total Quality Management”: Support of top management to the quality, continuous operations improvement, focus on the customer, workers participation, and workers training. The study showed an impact of the use of total quality management on ROA, ROE, and ROS, while there was no impact of TQM on the current ratio of listed companies in Palestine Exchange. The study showed significant differences at a significant level (α ≤ 0.05) in the responses of the research population about the use of total quality management of companies listed in Palestine Exchange. In the axis of participation of workers: recommended to enhance the level of participation of workers in companies listed on the Palestine Securities Exchange through work on the participation of employees in the construction of development plans to improve the quality of the company.
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