Challenge-Hindrance Stressors and Psychological Well-Being: Moderating Role of Citizenship Pressure and Mediating Role of Citizenship Fatigue

Abstract

The literature on organizational citizenship has generally focused on the positive sides of this behaviour; however recently researchers have started taking interest in the different types of reactions employees give to organizational citizenship behaviour. Citizenship pressure and citizenship fatigue have been identified as possible reactions of citizenship behaviour which can affect an individuals tendency towards citizenship behaviour and the future occurrence of such
behaviour. The main aim of this study was to focus on challenge-induced stress and the role of citizenship pressure with citizenship concern Also, the authors looked at the mediating effect of citizenship status and citizenship fatigue on these findings. This sample was created by drawing on the experiences of 158 managers and supervisors from two large distribution firms, as well as two smaller ones to deduce stepwise and conditional indirect results. The study demonstrated that there is a link between the concept of citizenship fatigue and the resulting high levels of stress, as well as other influencing factors, and the pressure of citizenship and the influence of such stress have a role in moderating. Researchers have outlined a few limitations as well as areas of future research.