Evaluation of Badix Information System Implementation Success in Telkomsel Region of Sumbagsel using DeLone & McLean Model

Abstract

This research tries to examine the success of Badix implementation as Information System in Telkomsel,
which is the largest Indonesian telecom company, using DeLone and McLean (2003) model. The success of Badix that has
the role of Decision Supporting System (DSS) is measured through user satisfaction variable. This study is purposed to
adopt DeLone and McLean model to test the relationship of information quality, system quality, and service quality from
Badix with user satisfaction variable. Furthermore, this study will also examine the effect of user satisfaction on the net
benefits obtained. The Delone and McLean (2003) models are modified by removing the intention to use and use variables
by looking at the fact that Badix Information System is a mandatory DSS in Telkomsel Regional Sumbagsel. The type
of research is conclusive research based on data population coming from 47 people who have access (authorization) to
Badix DSS. Sampling is done by using purposive sampling, with minimum requirement of respondent to be working
in Telkomsel Regional Sumbagsel for more than one year and having used badix for more than six months. From the
questionnaire distributed, 37 respondents were in accordance with the minimum requirements to be a sample in this
study. Data analysis technique was multivariate dependent-based which is variance-based matrix Structural Equation
Modeling (VB-SEM) with Partial Least Square (PLS) as the software used. The result showed that the system quality
(path 0.24), information quality (path 0.49) gave significant influence on User’s satisfaction by 47%. User’s satisfaction
from Badix gives significant effect on net benefits of 41% proportion, while Service quality is not proven empirically to
give significant influence on User’s Satisfaction.