PASKAH RINAULI PURBA, PALTI MARULITUA SITORUS. Influence Analysis of Dissatisfaction, Situational Condition, and Switching Costs on the Switching Behavior of Telkomsel Postpaid Card Customers in Batam City. Int. j. bus. econ. aff. [Internet]. 2017Jun.30 [cited 2024Nov.23];2(3). Available from: https://ijbea.com/ojs/index.php/ijbea/article/view/76